Shipping

The shipping carriers we use are reliable and deliver our products to you in a timely manner (usually). International shipping is sometimes subject to delays due to customs, holidays and lengthy surface transit times. Each type of product has its own distinct set of shipping requirements and delivery options. We offer convenient and free of charge local pickup and/or dropoff service for buyers in the GTA (greater Toronto area) and we also offer combine shipping for multiple purchases.

AUDIO CD'S / Letters and Media

AUDIO CD'S | MIDSIZE PARCELS | EVENT TICKETS | FRAGILE ITEMS

Lettermail is fast and convenient and not subjected to lengthy customs delays.

U.S.A

MID SIZE PARCELS / (Tiles/Electronics/ Skateboards.. )

AUDIO CD'S | MIDSIZE PARCELS | EVENT TICKETS | FRAGILE ITEMS

We ship our items to you with care and attention using appropriate packaging materials in order to lower the cost and protect fragile items from damage. The cost to ship mid size objects ranges depending on the location of the buyer, and if it is being shipped by surface or Airmail.

Please be aware of the following known issues:

• International items shipped by surface to countries such as Australia, New Zealand, and Denmark typically take a very long time to arrive - so please consider this when choosing your overseas shipping method. Although airmail is twice as much, the delivery time is much quicker. Shipping to these countries is expensive - there is no way around it. Surface shipping to Puerto Rico, Hawaii, Alaska and other remote areas of the United States, is not recommended as it can take up to 20 business days. Airmail is slightly more expensive, but much faster.

• International items are sometimes held up at customs and there may be delays in receiving your shipment. Due to increased security measures at border crossings, and holidays, your package may be delayed for a few extra days. Please be patient as your item is trackable and will arrive in good time.

• Certain items such as Ceramics and Glass are not insurable through Canada Post.

• NSS Media does not use couriers such as UPS or DHL, however at the request of the buyer, we will ship items priority via FEDEX.

• In the event of breakage where the postal company is at fault, we will either replace the item or refund your payment. The damaged item must be returned within 10 business days (30 days for overseas) of notifying me of breakage, or else it becomes ineligible for an exchange/refund. NSS Media will do its best to repair or exchange an item of similar value. We take great care in the way we pack fragile items, so the chance of damage is minimal. Purchases made through NSS Media via Paypal are also covered under the Paypal Buyer Protection policy.

U.S.A

Certain US States are subject to longer delivery times due to the distance. These areas include Puerto Rico, Alaska, Hawaii

Due to the time sensitive nature of tickets, in order to ensure timely delivery your payment must be received well enough in advance in order to process your
order. Please choose the most appropriate method of payment from the chart below taking into consideration the event date, the length of time it takes for personal cheques to clear, your preferred level of reliability, how quickly you would like to receive the tickets, and how much you want to spend on shipping.

Please note the following points:

• Although lettermail is the least expensive method, and is reliable %99.9 percent of the time, NSS Media is not responsible for lost items or tickets that arrive late. There is no time guarantee, or delivery guarantee when using letter mail as an option. Tracking information is not available for lettermail. Paypal is recommended if you would like tracking information and faster delivery.

• We do not accept Paypal payments for tickets you wish to be sent via lettermail, so please ensure your payment is received atleast 3 weeks before the event date, otherwise you will be required to pay additional shipping charges for the next shipping tier (Express Post, or Priority).

• Personal cheques can take up to two weeks to clear through a registered bank, so if paying via personal cheque, please ensure there is sufficient clearing time for your desired shipping method, otherwise you will be required to pay additional shipping charges for the next shipping tier (Express Post, or Priority).

• For events located within the GTA (greater Toronto area), we offer local pickup or dropoff of tickets. Cash is accepted for in person transactions, at the current conversion rate from USD to CDN (when the listing is in USD). We do not charge any fees for local pickup / dropoff.

• Express Post items to the USA are supposed to arrive within 3-5 business days and can be tracked at http://www.canadapost.ca. There are times when Express Post mail takes longer than usual due to customs delays at the US/Canada border, so as a protective measure please ensure payment is received atleast 10 business days before the event date.

• FEDEX International Priority deliveries arrive the next business day, typically around 10:00 AM, and in some locations Saturday delivery is available. Please do not panic if your tickets are being sent a couple days before the event. Fedex is the most reliable and efficient courier service we have experienced.

• In the event that the tickets do not arrive on time, every effort will be made by NSS Media to ensure entry to the event. We will arrange for your tickets to be held at the box office on the night of the show, or we will send you the tickets via E-Mail. We go out of our way to make sure you can attend the event in case the tickets have not arrived on time, and if for some reason you are not able to attend, we will offer a refund.

• NSS Media has no control over how long an item takes to arrive. Although the carriers we use offer tracking and insurance, it is not uncommon for International items to take longer than usual due to holidays, customs delays, weekends, and proximity (for example Toronto to Los Angeles will take more time than Toronto to Detroit).

• To avoid the potential for fraud, and also to allow concert-goers to retain their concert stub as a souvenir, we prefer to sell Hard Tickets (not e-mail printouts).

• Typically, tickets ordered from a vendor can take up to couple of weeks and sometimes longer to arrive (depending on the event date). Our transit duration guidelines indicate the amount of time it takes from when NSS Media receives the tickets and has mailed them out, to when they arrive to our customers. Hard tickets are mailed as soon as they are received from the vendor - and we will ensure their arrival in time for the event.

• A refund will be issued if an event is cancelled. For postponed events which have been rescheduled for a later date, tickets cannot be returned to NSS Media for a refund. Ticketholders sometimes have the option to use the tickets for the new date, or exchange them for a refund at the box office.

CANADA / USA

Delicate and/or Large Items (Fine Art)

AUDIO CD'S | MIDSIZE PARCELS | EVENT TICKETS | FRAGILE ITEMS

We use NAVIS for all fragile, large and bulky items. We trust NAVIS when it comes to packing and delivering valuable and fragile items.

• All fragile and large items are shipped through NAVIS Pack and Ship. Insurance is optional at an additional charge.

• We gladly offer local pickup and dropoff in the GTA (Greater Toronto Area).

• Navis specializes in shipments that are too big for a mail and parcel center, but too small for a mover. They use specialty packaging methods and deliver items to their destination across town or around the world. For over 25 years, they've been the experts in custom packaging for the protection of large, fragile and valuable items. They pack and ship large equipment, fragile antiques, valuable art and more. Their shipments arrive damage free – 99.8% of the time!

U.S.A